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National Museum of African Art - Smithsonian Institution

Visitor Services Manager

Summary

The Smithsonian Institution is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo—shaping the future by preserving heritage, discovering new knowledge, and sharing our resources with the world. The National Museum of African Art is the only national museum in the United States dedicated to the collection, exhibition, conservation and study of the arts of Africa.

How to Apply:

Click here

Overview

Open & closing dates 08/12/2022 to 08/26/2022
Salary 
$89,834 – $116,788 per year
Pay scale & grade 
GS 12
Location Washington, DC 

Washington, DC 
FEW vacancies
Remote job 
No
Telework eligible 
No
Relocation expenses reimbursed 
No
Appointment type 
Permanent – Federal
Work schedule 
Full-time – Full-Time, Permanent
Service 
Competitive
Promotion potential 
12
Job family (Series) 
1001 General Arts And Information
Supervisory status 
No
Drug test 
No
Position sensitivity and risk 
Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process 
Credentialing
Announcement number
 22R-MP-307758-DEU-NMAFA
Control number
 671240900

This job is open to
Individuals with disabilities
Federal employees – Competitive service
. Current or former competitive service federal employees.
Military spouses
Peace Corps & AmeriCorps Vista
Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Veterans
The public
 (U.S. Citizens, Nationals or those who owe allegiance to the U.S.


)

Clarification from the agency

This Merit Promotion position is open to Current Federal Employees and Former Federal Employees with permanent status or reinstatement eligibility. Individuals who are eligible for a special appointing authority may also apply such as Individuals with Disabilities (Schedule A), former Peace Corps, AmeriCorps, and Vista volunteers; certain Military Spouses, or individuals eligible under various programs for Veterans (VRA, VEOA, 30% disabled).

Duties

The Visitor Services Manager with the National Museum of African Art (NMAFA) will develop and implement audience-centered visitor services and engagement strategies for
 NMAFA.
In this position you will:

  • Manage 2-3 front-of-house staff and a group of 80 to 100 volunteer docents while supporting them in their efforts to serve the public.
  • Serve as the audience advocate for museum projects while ensuring that various projects of the museums public programs, exhibitions, events etc. are developed through audience-centered methodologies.
  • Develop and deliver the resources available to meet requests such as volunteer time, gallery space, and materials.
  • Serve as the principal staff member responsible for conceptualizing, planning, implementing, and evaluating inter-personal engagement at the museum.

Requirements

Conditions of Employment
Pass Pre-employment Background Investigation
May need to complete a Probationary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Males born after 12/31/59 must be registered with Selective Service.

COVID-19 VACCINATION REQUIREMENTS:

For the latest information on the COVID-19 vaccination requirements and its impact on your application, click on Smithsonian Institution’s Frequently Asked Questions.

Qualifications

Qualification requirements must be met by the closing date of the job opportunity announcement.
You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service or comparable pay band system. For this position, specialized experience is defined as planning, developing, implementing, and evaluating creative audience-centered visitor services and engagement strategies for the museum through performing arts, workshops, lectures, films, tours, or outreach activities.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above.  The applications that meet the basic qualifications will be evaluated further against the following criteria:

    • Ability to plan and implement policies and procedures that support the effective functioning of a group of 100 volunteers; and ability to recruit, train and evaluate a culturally diverse group of people including teaching artists and volunteers.
    • Knowledge of African art (historical and contemporary) and African epistemologies.
    • Knowledge of the latest approaches in gallery interpretation, visitor engagement, art therapy, and digital engagement or of qualitative and quantitative research/evaluation methods.
    • Skill in art museum education and the ability to manage high-profile topics.

Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria:

  • Best Category – Meets the minimum qualification requirements and excels in most of the job related competencies above.
  • Better Category – Meets the minimum qualification requirements and satisfies most of the job related competencies above.
  • Good Category – Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree.

This category rating process does not add veterans’ preference points or apply the “rule of three”, but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.

Important Note:

Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

Required Documents

Your application package should include the following documents:

    • Resume – Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupational series and grade if it is Federal), job-related qualifications, starting and ending dates (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all information is submitted. Failure to include this information may result in disqualification for the position.
For assistance with creating a resume, please click here.
    • Proof of Veteran’s Preference – DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter.

Documents for Auto-Request:

  • College Transcripts
  • DD-214
  • Foreign Education Documentation
  • Other
  • Performance Appraisal
  • Resume
  • SF-15
  • SF-50
  • VA Letter

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

  • You must apply for this position online through the ‘Apply Online’ button at the top of the page and submit required supplemental documents (if they are relevant to you).
  • You may submit required documents by uploading them online during the application process;
OR
You may manually fax required documents. Faxes are received by an automated system, not a physical fax machine. Documents that are faxed as part of the application process must be sent with the system generated cover sheet by the closing date. Documents faxed without the system generated coversheet are not retrievable and cannot be considered as part of the application package.
  • The complete application package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing date of the announcement by 11:59 PM Eastern Time.
  • If you are unable to apply online, paper applications may be accepted with prior approval of the Contact Person listed below.

Agency contact information

Phone 202-633-0000
TDD 202-633-6409
Fax 202-633-6401
Email mparks@si.edu
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United States